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Conditions of Use
Terms and Conditions
We are delighted that you wish to use our website at SupercarExperiences.com. However, we have established a number of terms and conditions that, by using our Site, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use the Site or book a vehicle.
Receipt of an invoice means you have agreed to Supercar Experiences Ltd Terms and Conditions. Changing a booked date amounts to a cancellation. Supercar Experiences does not accept re-bookings or cancellations of a booked experience. Drivers 28-70, max 6 pts, driving + 5 yrs, no bans in last 5 years. All rentals include fully comprehensive insurance (named driver only, unless pre-agreed) and breakdown. All hirers will require acceptance on an insurance proposal form. Identification required: driving licence & counterpart, passport and 2 utility bills. We need to see copies prior to hire and originals on the day of hire.Availability
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.
Method of Payment
You can pay either by Visa, MasterCard, American Express, Switch, Solo or Electron cards. We are unable to accept, cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. Card fraud is illegal and perpetrators will be prosecuted in all cases.
VAT & The EU:
All cars for hire on SupercarExperiences.com are priced in pounds sterling and exclude EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible.
Preferred Suppliers / Third Party Car Hire Companies
Supercar Experiences acts in a broker capacity in sourcing specific cars for customers, if it cannot supply from its own fleet of hire cars. In order to find the right car, Supercar Experiences will source a car from its network of third party car hire companies on your behalf. In this instance, once a contract of hire has been signed between 'you' the hirer and the third party supplier, Supercar Experiences liability ends. Any subsequent problems arising from the hire e.g. repair costs from damage caused, extra mileage costs, fuel shortage fee, excess deposit / security bond refund, parking tickets, speeding fines, congestion charges or any other cost/issue connected with the hire should be discussed directly with the third party car hire company. Contact details should be on the Hire Contract you signed on the day of hire.
Your personalised voucher will be sent in plain packaging. We charge a standard fee of £10.49 P&P. Royal Mail First-Class Post will normally send it to UK addresses within two to three working days of receipt of payment. Alternatively you may use our free email service, where your voucher can be sent to you by email. We recommend if itís a last minute purchase either for you or as a present for someone, request the voucher by email. Please call us for information on delivery overseas.
We can send the pack to you, directly to your recipient, or to another address at your request. If your pack goes astray in the post we will provide a duplicate for an additional charge of £10.49. Please inform us as soon as possible if you believe this has happened so we can do our best to deliver the duplicate pack in time.
We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed or mailed to the Customer Service Department, Supercar Experiences Ltd, PO Box 360, St Albans, AL1 9FE, England. Alternatively, you may telephone the Customer Service Line on: 0845 60 22 113 10am to 5pm, Monday to Friday.
We aim to acknowledge by email any emailed or mailed complaint within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
Data Protection and Privacy
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.
Collection and Use of Information
SupercarExperiences.com Ltd is the sole owner of the information collected on this Website. We will not disclose or divulge this information to others in ways different from what is stated in these terms and conditions. SupercarExperiences.com Ltd collects information from users of our website at several different points.
1. Where an order form exists, we will request information from the user as required. Here a user must provide contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil customers' orders. In case of difficulty in processing an order, this information will be used to contact the user.
2. We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.
3. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Certain (hypertext) links in our Site will lead you to other websites that are not under our control. By activating a link, you will leave our Site and we have no responsibility or liability for the Content or conduct of any web sites that may be linked from our Site or for your transactions with them. If you have any complaints about them, please direct them to the operator or site administrator of such website.
Subscription by any user to our Email Newsletter requires an email address.
If a user's personal information changes (such as your address), or if a user no longer desires our service, we provide a way to correct, update or remove that user's personal data provided to us.
This website takes precautions to protect users' information. SupercarExperiences.com uses secure server software (SSL) to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information. The servers on which we collect and store personal information are kept in a secure environment.
The design of our Site including its text, graphics, icons, content, structure, selection and arrangement are owned by SupercarExperiences.com limited (copyright 2004) and all of our rights are reserved.
In addition, our Site contains a significant amount of Content, the copyright, trade marks and other rights to some of which are owned by their respective owners, who reserve all of their rights in respect thereof.
You must not and must not permit anyone else to either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the Content on our Site without our prior written agreement or that of the relevant owner of the Content in question.
Price and availability information is subject to change without notice.
Notification of Changes
Exclusion of SupercarExperiences.comís: The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.
SupercarExperiences.com Ltd does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.
Exclusion of SupercarExperiences.com Ltdís liability
The use of our Site is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any Content on our Site.
Nothing in these terms and conditions of use shall exclude our liability for death or personal injury resulting from our negligence or any other liability that we are prohibited from excluding by law.
Subject to the preceding paragraph: -
The Content is provided on an "as is" basis. We shall not be liable for any loss or damage or for any costs, claims or demands of any nature whether arising out of tort (including negligence), contract or otherwise brought against you by any party arising directly or indirectly in connection with the use, inability to use, or performance of, our Site and all other conditions, warranties and other terms, whether express or implied by law or otherwise to the contrary are hereby excluded to the maximum extent permitted by applicable law;
In no event shall we be liable either in contract, tort, negligence, statutory duty or otherwise for any loss of profits, revenue, goodwill or any type of consequential loss, indirect, special, exemplary or punitive loss or damage whatever arising from or in any way connected with the use, inability to use, or performance of, our Site, even if we have been specifically advised of the possibility of such loss or damage; and
Except in relation to such liability as has been expressly excluded in the preceding paragraphs, our maximum aggregate liability in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatever arising from or in any way connected with (i) any performance or non-performance by us of any obligation assumed by us under our Site, these terms and conditions or otherwise; or (ii) any liability not excluded by these terms and conditions, shall in respect of any one or more events or series of events (whether connected or unconnected) taking place within any 12 month period. This limit shall also apply if any exclusion or other provision contained in these terms and conditions is held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited.
Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other Content accessible via our Site is free of viruses, Trojan horses or other harmful matter, nor that our Site will be error free.
Contract of Hire
Supercar Experiences Contract of Hire is available upon request. (Supercar Experiences customers only).
You may be liable for reasonable losses within the contemplation of the parties at the time that the contract was entered into.
Other sites, Advertisements and Links
SupercarExperiences.com Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by SupercarExperiences.com Ltd.
SupercarExperiences.com Ltd is not responsible for the content of websites that are referenced or linked on this website.
SupercarExperiences and the SupercarExperiences.com logos are trade and service marks of SupercarExperiences Ltd. All rights in these trade and service marks are reserved.
Our Site also contains trade and service marks belonging to third parties.
You may not use or reproduce any trade or service marks appearing on our Site for any purpose without the prior agreement of the relevant owner.
Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to SupercarExperiences.com Ltd, or are used with permission from the owner.
The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of SupercarExperiences.com Ltd, except when this occurs incidentally while using the site for private and non-commercial use.
Law and Jurisdiction
Our Site is created and controlled by SupercarExperiences.com limited, a company incorporated under the laws of England and Wales.
These rules shall be governed by, and construed in accordance with, English law, without giving effect to any principles of conflict of laws.
Supercar Experiences Ltd 2004. Registered Company No. 506 4795